--- type: lookup id: iso-10002-2004 asset: superseded-standards-mappings title: "ISO 10002:2004 — Superseded and deprecated identifier mappings" sources: - https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv source_quote: "35539,IS,,ISO 10002:2004,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2004-07-06,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],\"['ar','en','fr','ru']\",23,\"

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, mainten" generated: true verified: false harvested: 2026-08-04 stale_after: 2027-01-31 identifier: "ISO 10002:2004" item_title: "Quality management — Customer satisfaction — Guidelines for complaints handling in organizations" status: "9599" successor: "ISO 10002:2014" shutdown_date: "2004-07-06" unverified_fields: successor --- **Identifier:** ISO 10002:2004 **Item title:** Quality management — Customer satisfaction — Guidelines for complaints handling in organizations **Status:** 9599 **Successor:** ISO 10002:2014 **Shutdown date:** 2004-07-06 > 35539,IS,,ISO 10002:2004,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes,2004-07-06,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['ar','en','fr','ru']",23,"

ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, mainten Source: