--- type: lookup id: iso-10004-2012 asset: superseded-standards-mappings title: "ISO 10004:2012 — Superseded and deprecated identifier mappings" sources: - https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv source_quote: "56869,IS,,ISO 10004:2012,Quality management — Customer satisfaction — Guidelines for monitoring and measuring,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage,2012-09-14,1,['03.120.10'],ISO/TC 176/SC 3,9599,[38063],[71582],\"['en','es','fr','ru']\",32,\"

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regar" generated: true verified: false harvested: 2026-08-04 stale_after: 2027-01-31 identifier: "ISO 10004:2012" item_title: "Quality management — Customer satisfaction — Guidelines for monitoring and measuring" status: "9599" successor: "ISO 10004:2018" shutdown_date: "2012-09-14" unverified_fields: successor --- **Identifier:** ISO 10004:2012 **Item title:** Quality management — Customer satisfaction — Guidelines for monitoring and measuring **Status:** 9599 **Successor:** ISO 10004:2018 **Shutdown date:** 2012-09-14 > 56869,IS,,ISO 10004:2012,Quality management — Customer satisfaction — Guidelines for monitoring and measuring,Management de la qualité — Satisfaction du client — Lignes directrices relatives à la surveillance et au mesurage,2012-09-14,1,['03.120.10'],ISO/TC 176/SC 3,9599,[38063],[71582],"['en','es','fr','ru']",32,"

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regar Source: