# ISO 10002:2004/Cor 1:2009 — Superseded and deprecated identifier mappings

For ISO 10002:2004/Cor 1:2009, item title is Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1; status is 9599; successor is ISO 10002:2014; shutdown date is 2009-07-09, recorded from its source on 2026-08-04.

- **Identifier:** ISO 10002:2004/Cor 1:2009
- **Item title:** Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1
- **Status:** 9599
- **Successor:** ISO 10002:2014 _(unconfirmed — we could not tie this to the quote below)_
- **Shutdown date:** 2009-07-09

## What the source says

> 54669,IS,Cor,ISO 10002:2004/Cor 1:2009,Quality management — Customer satisfaction — Guidelines for complaints handling in organizations — Technical Corrigendum 1,Management de la qualité — Satisfaction des clients — Lignes directrices pour le traitement des réclamations dans les organismes — Rectificatif technique 1,2009-07-09,1,['03.120.10'],ISO/TC 176/SC 3,9599,,[65712],"['en','ru']",1,

## Source

- https://isopublicstorageprod.blob.core.windows.net/opendata/_latest/iso_deliverables_metadata/csv/iso_deliverables_metadata.csv

Last verified: 2026-08-04. Review by: 2027-01-31.
Part of [Superseded and deprecated identifier mappings](https://referencesource.org/superseded-standards-mappings/).